Return Policy

Return Policy

We want you to be happy with your purchase from If you are not satisfied with your order, most items can be returned or exchanged within 10 days of purchase date. Please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.

  • All returned merchandise must be accompanied by a sales receipt and be returned within 10 days of purchase.
  • All used items over $1000 are subject to a 10% restocking fee.
  • No refunds or exchanges on special order merchandise.
  • All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.
  • Merchandise purchased 'As Is' may not be returned for any reason.
  • After 10 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced. Pitman Photo Supply will happily mediate this process for you.

Pitman Photo Supply does not accept return of the following products:

  • Film or Photographic paper, (due to its perishable nature)
  • Batteries
  • Chemistry
  • Light Bulbs
  • Ink cartridges and inkjet paper
  • Non-stocked special-order items

If you have any issues with your new gear or want to return it contact us at 305.256.9558.