Return Policy

We want you to be happy with your purchase from PitmanPhotoSupply.com. If you are not satisfied with your order, most items can be returned or exchanged within 10 days of purchase date. Please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.


Return Eligibility

To qualify for a return or exchange:

  • Merchandise must be returned within 10 days of the original purchase date.
  • Items must be in new, unused, and resalable condition.
  • All original packaging, accessories, manuals, software, blank warranty cards, promotional items, and packing materials must be included.
  • A valid sales receipt or proof of purchase is required.
  • Pitman Photo Supply reserves the right to refuse any return that shows signs of use, misuse, alteration, damage, or is missing original packaging, accessories, or included materials.
  • Returns that are incomplete, damaged, or cannot be resold as new may be refused or may be subject to a restocking fee of up to 20%.


Defective Merchandise

If you believe your product is defective, please contact us as soon as possible. Pitman Photo Supply will inspect the product and, when appropriate, assist with an exchange, repair, or the manufacturer's warranty process. We are committed to helping you receive prompt resolution for legitimate product defects.


The Following Items Cannot Be Returned

  • Film and photographic paper
  • Batteries
  • Chemistry and darkroom chemicals
  • Light bulbs and flash tubes
  • Ink cartridges and inkjet paper
  • Opened memory cards
  • Software
  • Special-order or non-stock merchandise
  • Clearance or merchandise marked Final Sale
  • Merchandise sold As Is
  • Gift certificates (cannot be redeemed for cash or refunded)


Refund Information

  • Cash purchases over $50.00 will be refunded by company check and may require up to 10 business days to process.
  • Refunds will be issued using the original method of payment whenever possible.



Additional Information

Registering or completing a manufacturer's warranty may limit our ability to exchange your product. If your purchase included promotional items, rebates, or free gifts, those items may also need to be returned to receive a full refund.


If you have any issues with your new gear or want to return it contact us at 305.256.9558.